Return & Exchange

We want you to love your KĀCHOM pieces, but if something doesn’t work out, we’ve got you.

RETURNS
Returns are accepted within 7 days of receiving your order.

To return a product, you will need to courier the product back to KĀCHOM at your own cost. Once the product reaches us and passes our quality check, we’ll issue a credit note for the eligible amount. No monetary refunds will be provided.

The credit note will be valid for 6 months from the date of issue and can be used once on a future KĀCHOM purchase.

EXCHANGES
Exchanges are accepted only in case of a fit issue, within 7 days of receiving your order.

  • The product must be unused, unworn and in its original condition with all tags intact.

  • The product must be couriered back to KĀCHOM at the customer’s own cost.

  • An order can be exchanged only once.

  • Exchanges are subject to size/style availability.

If the required size or style is unavailable, a credit note may be issued instead.

CREDIT NOTE ORDERS
Products purchased using a credit note are not eligible for returns. They can only be exchanged for a fit issue within 7 days of delivery.

CUSTOMISED ORDERS
Customised products are not eligible for return or exchange.

For any return or exchange request, please contact us within 7 days of receiving your order with your order details.

Please note: Products must be returned in their original, unused condition with tags intact. Any product showing signs of wear, damage or alteration will not be eligible for return or exchange.